At Brain Academic (“we,” “our,” “us”), we strive to ensure that our services meet your expectations. However, if you are not satisfied with our services, this Refund Policy outlines the terms and conditions under which refunds may be issued.
1. Eligibility for Refunds
Refunds are available under the following conditions:
- The refund request must be made within 14 days of purchasing the service.
- The service must not have been fully utilized or completed.
- Refunds will not be granted for services that have been fully delivered or used as intended.
2. Non-Refundable Services
Certain services are non-refundable, including:
- Custom services where significant time and resources have been expended.
- Completed consultations, student visa processing, or AI-curated courses that have been provided as agreed.
3. Refund Process
To request a refund, please contact us via email at support@brainacademic.com with the following details:
- Your full name and contact information.
- The service purchased and the reason for the refund request.
Once we receive your request, we will review your case and inform you of the outcome within 5-7 business days.
4. Partial Refunds
In some cases, we may offer partial refunds where the service has been partially delivered. The amount refunded will be based on the portion of the service that has not been utilized.
5. Refund Method
Refunds will be processed using the original payment method. Please allow 7-10 business days for the refund to reflect in your account, depending on your payment provider.
6. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on our website, and continued use of our services will constitute acceptance of any modifications.
7. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
- Email: support@brainacademic.com
- Phone: +1 302-315-8875
- Address: 2810 North Church Street, PMB 22019, Wilmington, DE 19802, United States
By using our services, you acknowledge and agree to the terms of this Refund Policy.